Effective Date: [3/12/2025]
Thank you for shopping with KLYVO.
We take pride in delivering freshly crafted cakes, candles, flower pots, and indoor plants with great care.
Please read our refund and cancellation policy carefully.
No Refund on Cakes & Perishable Items
Due to the perishable and customized nature of our products, we do not offer refunds on:
• Cakes
• Cupcakes
• Pastries
• Customized or personalized orders
• Fresh plants or flowers
Once an order is prepared or dispatched, it cannot be cancelled or refunded.
Cancellation Policy
A. Order Cancellation by Customer
You may cancel your order within 10 minutes of placing it, only if it has not been processed.
To cancel, contact us immediately at:
+91 8750562668 / care@klyvo.co.in
Cancellations requested after the order is processed or dispatched cannot be accepted.
B. Order Cancellation by Klyvo
We may cancel an order due to:
• Product unavailability
• Delivery location issues
• Technical errors
In such cases, a full refund will be issued (if payment was already made).
Refunds (Applicable Only When Eligible)
Refunds are issued only in the following cases:
✔ Duplicate Payment
If you are charged twice due to a payment gateway error.
✔ Order Cancelled by Klyvo
If we cancel the order due to unavoidable reasons.
Damaged or Wrong Product Delivery
We ensure high-quality packaging and careful delivery.
However, if the product delivered is:
• Damaged,
• Incorrect, or
• Not matching your order,
You must share clear photos at the time of taking Delivery:
WhatsApp- 91 8750562668
care@klyvo.co.in
If verified, we will issue:
• A replacement or
• A coupon of equal value (as per the discussion)
Note: No replacement/refund for taste preference or design variations.
Non-Delivered Orders
If your order is not delivered due to our fault, you will receive:
• A full refund, or
• A free re-delivery (where possible)
However, refunds will not be issued if the customer:
• Provides incorrect address,
• Does not answer delivery calls,
• Is unavailable at the delivery location,
• Requests a change in address last minute.
Refund Timeline
If eligible, refunds will be processed within:
• 5–7 working days for Online Payments
• As per payment gateway timelines
Refunds will be issued only to the original source of payment.
Contact Us for Support
For any concerns, reach out to us:
KLYVO
Website: www.klyvo.co.in
Email: care@klyvo.co.in
Phone: -+91 8750562668
Address: Bhim Singh Complex, Tajpur Road, Badarpur, Sarita Vihar South East, Delhi- 110044